Choosing a cloud computing deployment model and a reliable cloud provider can be a daunting task. Especially nowadays where we are witnessing a price war that is shaking the public cloud marketplace. What we're about to see is the beginning of the Cloud 2.0 age, where cloud resources become more like commodities and real innovation dictates market share for service providers.
Luckily, not all businesses work like that. We’ve been searching out examples of delightful customer interactions that had very little to do with handbooks - and everything to do with a service mentality and culture.So here’s a small roundup of inspiring stories of employees dealing with customer problems in unusual ways. Enjoy!
Service marketing is one of the biggest challenges facing service managers and executives today. The conventional wisdom is that operational excellence in service delivery will produce more satisfied customers, and thus more sales. But customer satisfaction is only part of the equation. Service providers still need to engage in the basic activity of marketing.
Every function or department within your organization has customers. Although these customers might not always fit your traditional definition of this term (internal users are customers too!), they still require (and expect) good service. However, providing a high level of service can often be a challenge, as most functions don’t have dedicated service.
Discussions on Salesforce Service Cloud focus on case management. For good reason, too. A lot of planning and configuration goes into making sure support cases get into the system and are handled in a timely fashion. Yet, I contend that a Service Cloud implementation should start with Knowledge Management. Knowledge Management is a good investment in time and money.
Learning MOOC (MobiMOOC) about the possibilities in the future of mobile learning. We’d like to share what we presented because it encapsulates technologies that will impact/affect the future of mobile learning and learning in general, readers of this blog will probably find it of special interest. It goes without saying the future of learning is mobile.